Motorbike Repair Booking Service

1. System Overview

- Motorbike Service Manager is a comprehensive software solution tailored for the management and operation of motorbike and car detailing shops, garages, and service centers. - The system integrates a smart booking feature, allowing customers to proactively schedule their maintenance or repair appointments online at their desired time slots. Suitable for business models such as: - Maintenance shop chains and repair garages. - Professional car wash and detailing centers. - Service businesses that rely on pre-bookings and require real-time tracking of staff allocation and schedules.

2. Main Features

The system is divided into core modules, covering the entire digital needs of a service business.

End-User (Customer) Features

• ▹Proactive & Fast Service Booking: Flexible service selection, optional time & staff preferences, and coupon code application.
• ▹Transparent Repair Progress Monitoring: Track status via Booking Code, monitor individual task items, and verify clear cost breakdowns.
• ▹Personal Account Ecosystem: Manage membership tiers, Service History, and seamless login (Google/OTP).
• ▹Flexible & Secure Payments: On-site payment or remote bank transfers (via VietQR code).
• ▹Interaction & Feedback: Review/rate technicians, read motorbike handbooks (Blog & News), and 24/7 support (Zalo/Hotline).

Admin & Management Features

• ▹Dashboard: KPI statistics, booking charts, and revenue tracking.
• ▹Booking & Calendar Management: Visual calendar interface and PDF invoice export.
• ▹Customer & User Management: Profile management and strict role-based access control.
• ▹Loyalty Program Setup: Configure membership tiers and reward point rules.
• ▹Service & Staff Management: Service hierarchies, technician profiles, and specialized service assignment.
• ▹Transaction & Coupon Management: Monitor payments and discount campaigns.
• ▹Content Management System (CMS): Manage articles and SEO-friendly news.
• ▹System Configuration: Set operating hours, integrate SePay payment (QR) and Telegram Bot.

Email Marketing & Campaigns

An integrated system module (admin/email-marketing) allowing administrators to:

• ▹Templates Management: Build, manage, and arrange pre-designed email templates natively without third-party template builders.
• ▹Marketing Send Flow: Push/schedule automated marketing material or promotional notifications directly to targeted customer groups.

3. Core Strengths & Algorithms

• ▹Smart Continuous Scheduling Algorithm with minute-level accuracy. Unlike traditional fixed-slot models that cause resource waste.
• ▹Automatic seamless service chaining without creating empty gaps.
• ▹All-in-One Integration: Bookings, Coupons, Roles combined seamlessly.
• ▹Clear & Transparent System Architecture following clean code standards.
• ▹Fully Dockerized for Production environments.

4. Premium Features

• ▹Instant Telegram notifications for managers.
• ▹Automated confirmation emails for customers.
• ▹Automated Operations: Auto-cancel unpaid bookings and automatic reconciliations.
• ▹Secure OTP spam protection.